Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our services and ensure a smooth connection between students and landlords. The types of information we collect include:

1.1. Information from Students:

• Personal Information: Name, contact details (email, phone number), university or college name, funding status, gender, age.
• Application Data: Any additional information provided when applying for accommodation.

1.2. Information from Landlords:

• Personal or Business Information: Name, company registration, proof of identity, contact details.
• Property Listing Information: Accommodation details, rent amounts, location, and terms.

1.3 Automatic Data Collection:

We may collect certain information automatically when you visit our website, including your IP address, browser type, and browsing behavior.

2. How We Use Your Information

2.1. For Students:

• To facilitate the connection between students and landlords.
• To process and manage accommodation applications.
• To contact you for verification of your accommodation move-in, which may be done through calls, emails, or WhatsApp, helping us finalize commission claims or ensure service accuracy.
• To improve our services and enhance user experience.

2.2. For Landlords:

• To verify the legitimacy of the accommodation listings and prevent fraudulent activities or identity theft by linking identification to your profile.
• To provide resources for property listing and tenant management.
• To communicate with you regarding tenant applications, inquiries, or updates related to the platform.

2.3. General Purposes:

• To maintain the security and integrity of the website.
• To comply with legal requirements, including the POPIA.
• To respond to user inquiries, provide customer support, and resolve disputes.

3. Sharing and Disclosure of Information

3.1. With Landlords (for Students):

• If you apply for accommodation, your details, such as name, university, and funding status, will be shared with the relevant landlord.
• If the landlord accepts your application, we will share your contact details (email and phone number) with them.

3.2. With Students (for Landlords):

• Students will see the property information you provide when listing accommodation on the platform.
• Your contact information will only be shared with students who are accepted after applying for accommodation.

3.3. Legal Requirements:

We may disclose your information to authorities if required by law, in response to legal processes, or to protect our legal rights and safety, and that of others.

4. Data Security

We are committed to protecting your personal information. We use reasonable security measures, including encryption, access controls, and secure data storage, to protect against unauthorized access, alteration, disclosure, or destruction of your information.

However, please note that no method of online data transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you.
• Correct or update any inaccurate or incomplete information.
• Request the deletion of your personal information (subject to certain legal obligations).
• Withdraw your consent to the processing of your information, where applicable.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Rental App uses cookies and other tracking technologies to enhance your browsing experience.

Cookies are small files stored on your device that help us remember your preferences, analyze site usage, and improve our services.

You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

7. Retention of Personal Information

We retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law.

Once your information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page, and the date of the latest revision will be indicated at the top.

We encourage you to review this Privacy Policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: